Privacy Policy
Effective Date: 14 July 2026
1. Introduction
HMO Property Designs (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, respond to our advertisements, contact us, or use our services.
This policy applies to all enquiries received through:
- Our website
- Facebook & Instagram (Meta)
- Google Ads
- Email marketing
- Calendly appointment bookings
- Telephone enquiries
- Property portals
- Third-party lead generation platforms
- Social media
- Any other marketing channels operated by us
By using our website or submitting your information, you agree to the practices described in this Privacy Policy.
2. Who We Are
Company Name: HMO Property Designs
Registered in England & Wales
Website:
https://hmodesigns.co.uk
Email:
[email protected]
Telephone:
0161 230 3367
3. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Full name
- Email address
- Telephone number
- Country of residence
- Postal address (where applicable)
- Company name (if applicable)
Investment Information
Where voluntarily provided, we may collect:
- Investment goals
- Budget
- Preferred investment strategy
- Property preferences
- Consultation notes
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage
- Cookies
- Advertising identifiers
Marketing Information
We may collect information relating to:
- Forms completed
- Advertisements clicked
- Pages visited
- Downloads
- Consultation bookings
- Marketing preferences
4. How We Collect Information
We collect information when you:
- Visit our website
- Submit an enquiry
- Complete a Meta Lead Form
- Book a consultation
- Download guides or brochures
- Subscribe to newsletters
- Contact us via email
- Call us
- Send WhatsApp messages
- Interact with our advertisements
- Communicate with us on social media
5. Why We Collect Your Information
We use your information to:
- Respond to enquiries
- Arrange consultations
- Provide property information
- Provide investment information
- Assess your requirements
- Improve customer service
- Improve our website
- Measure advertising effectiveness
- Improve our advertising campaigns
- Send property opportunities you have requested or consented to receive
- Administer our business operations
- Maintain records of communications
- Comply with legal and regulatory obligations
- Detect and prevent fraud or misuse of our services
6. Lawful Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal information using one or more of the following lawful bases:
- Consent – where you have agreed to receive marketing communications or requested information from us.
- Legitimate Interests – to respond to enquiries, improve our services, analyse marketing performance, and operate our business efficiently.
- Contract – where processing is necessary to provide services you have requested.
- Legal Obligation – where we are required to retain or disclose information to comply with applicable laws or regulatory requirements.
7. Marketing Communications
If you enquire about one of our property opportunities or request information, we may contact you via:
- Telephone
- SMS
- LinkedIn (where appropriate)
Marketing communications may include:
- Property investment opportunities
- New developments
- Market updates
- Educational content
- Company news
- Event invitations
You may opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in our emails;
- Replying “STOP” (where applicable);
- Contacting us using the details provided in this policy.
Opting out of marketing communications will not affect service-related communications relating to your enquiries or ongoing transactions.
8. Advertising & Analytics
We use advertising and analytics tools to understand how visitors interact with our website and to improve our marketing activities.
These may include:
- Meta Pixel
- Meta Conversions API (where implemented)
- Google Analytics 4
- Google Tag Manager
- Google Ads Conversion Tracking
- LinkedIn Insight Tag (if implemented)
These technologies may collect information such as:
- Pages viewed
- Time spent on the website
- Device type
- Browser information
- Approximate geographic location
- Referral source
- Advertising interactions
- Conversion events
This information helps us:
- Measure advertising performance
- Improve website functionality
- Better understand visitor behaviour
- Deliver relevant advertising
- Build remarketing audiences
- Prevent fraudulent activity
Where required by applicable law, cookies used for analytics and advertising will only be activated after you have provided your consent.
9. International Visitors
Our business is based in the United Kingdom; however, we welcome enquiries from individuals located worldwide.
If you contact us from outside the United Kingdom, you acknowledge that your personal information may be transferred to, stored and processed in the United Kingdom and by trusted service providers located in other countries.
Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection legislation.
10. International Advertising
We may advertise our services in countries including, but not limited to:
- United Kingdom
- Singapore
- Hong Kong
- United Arab Emirates
- Australia
- New Zealand
- Canada
- Malaysia
- European countries
- Other jurisdictions where legally permitted
Submitting an enquiry from another country does not create a local business presence in that jurisdiction. Your information will be processed by our UK-based business in accordance with this Privacy Policy and applicable UK data protection laws.
11. Third-Party Service Providers
To operate our business, we may use carefully selected third-party providers, including:
- Meta Platforms
- Calendly
- Microsoft
- Google Workspace
- Email marketing providers
- CRM systems
- Website hosting providers
- Cloud storage providers
- Telephone and communication providers
These providers process information only as necessary to deliver their services and are expected to maintain appropriate security measures.
12. Sharing Your Information
We do not sell your personal information.
We may share your information where necessary with:
- Professional advisers
- Solicitors
- Mortgage or finance partners (only where requested or authorised by you)
- Contractors providing services on our behalf
- IT and software providers
- Regulatory authorities where required by law
We will only share information necessary for the relevant purpose.
13. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Unless a longer retention period is required by law or is necessary in connection with an ongoing client relationship or transaction, we will generally retain enquiry and contact information for up to three (3) years from the date of your last interaction with us.
After the applicable retention period has expired, your personal information will be securely deleted, anonymised, or otherwise disposed of in accordance with our data retention procedures.
14. Data Security
We implement appropriate technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
15. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information where appropriate.
- Request restriction of processing.
- Object to certain processing activities.
- Request transfer of your data where applicable.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with the UK Information Commissioner’s Office (ICO).
To exercise any of these rights, please contact us using the details below.
16. Cookies
Our website uses cookies and similar technologies to:
- Operate the website effectively
- Improve website performance
- Remember user preferences
- Measure website traffic
- Measure advertising performance
- Support remarketing and advertising campaigns
You can manage your cookie preferences through your browser settings or our cookie consent banner where available.
17. External Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing personal information.
18. Children’s Privacy
Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.
19. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technology.
The latest version will always be available on our website and will display the effective date.
20. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
HMO Property Designs
Website: https://hmodesigns.co.uk
Email: [email protected]
Telephone: 0161 230 3367
If you are dissatisfied with how we handle your personal information, you may also contact the UK Information Commissioner’s Office (ICO) via https://ico.org.uk.
Last Updated: 14th July 2026